Privacy policy.

Who we are

Keo Collective is a business analysis and software practice based in Melbourne, Victoria, run by Courtney Wannouche. In this policy, "we" and "us" means Keo Collective. You can contact us about privacy at hello@keocollective.com.

What we collect

• When you contact us or book a call: your name, email, company, industry, preferred call times and your message.
• When you use the Data Health Check: your answers and score, and, if you give them, your name, email, company and industry.
• When you arrive from an ad: the ad click reference added to the page address (for example a Google Ads click ID) and the campaign details in the address. We keep these with your enquiry so we know which ads lead to real conversations.
• When you browse the site: the pages viewed, links clicked, the referring site, a general location (country) and device type. We do not use cookies or third-party tracking for this.
• Client engagement data: if you become a client, the business data you share with us for the engagement, handled under the terms of that engagement.

How we use it

• To reply to you, arrange and hold calls, and provide the services you ask for.
• To send your Data Health Check result when you ask for it.
• To send follow-up or marketing emails only if you ticked the box to receive them. Every email has an unsubscribe link and includes our details.
• To measure which pages and ads lead to enquiries. For Google Ads, we may upload the click reference and the date of an enquiry to Google so it can count the result. We do not send your name, email or message to Google.
• To keep the site secure and working.

We do not sell your information, and we do not use it to train AI models outside your own engagement.

Where it is kept

Your information is stored with our hosting and storage providers, which may hold data outside Australia. We choose providers with strong security practices and limit access to Keo Collective.

How long we keep it

Enquiries and health check results are kept for up to two years from our last contact, unless you become a client or ask us to delete them sooner. Browsing records are kept in summary form.

Your choices

• Ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing hello@keocollective.com. We'll respond within 30 days.
• Unsubscribe from marketing emails at any time using the link in any email.
• You don't have to give us your details to use the site or see your Data Health Check score.

Complaints

If you're concerned about how we've handled your information, email us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We'll update this page if our practices change, and change the date at the top.